❓ Frequently Asked Questions

Go to the "Profile" page by clicking on your name in the upper left corner. Click the "Edit" button. After editing the necessary information, click "Save Changes".

Creating an account on Medunar platform allows you to: - view all your notes, certificates, courses in one place; - track your CPD points for the year; - follow favorite courses and instructors; - participate in platform rankings and compete with other users.

On the login page, click "Forgot password?". Enter the email you used for registration and we will send instructions to restore access to your account.

An educational portfolio is a structured report of all your learning achievements on Medunar platform, including: - completed CPD courses and events; - earned certificates with CPD points; - test and assessment results; - acquired competencies and practical skills. The portfolio is automatically generated in your dashboard and can be exported for submission to the certification committee.

An educational portfolio is created automatically after your first registration on the platform. All your learning achievements (certificates, CPD points, completed courses) are automatically added to the portfolio. You can view it in your dashboard in the "Educational Portfolio" section and export it at any time as a PDF for submission to the certification committee.

Lectures are available to all authorized users. If you see that a course or event is closed, make sure you are logged in. Some courses may require prior registration or payment.

Find the star or heart icon next to the course name and click it. You can view saved courses at any time on the "Saved" page or in your dashboard.

Course duration varies from 2 to 32 hours. Each course has duration information on its card. You can learn at your own pace without strict deadlines.

Yes, you can return to any lesson or module of a course at any time. All your learning history is saved in your dashboard.

Continuing Professional Development (CPD) points are units awarded to healthcare professionals for participating in accredited educational activities. To earn CPD points: 1. Register on Medunar platform; 2. Choose an accredited CPD course or event; 3. Successfully complete the training and pass the final assessment (at least 70% correct answers); 4. Receive a certificate automatically registered in the Assessment Center.

Yes, all courses on Medunar platform are accredited for awarding Continuing Professional Development points in accordance with the requirements of the Ministry of Health of Ukraine. Each course has appropriate accreditation and allows you to receive a certificate registered in the Assessment Center.

You can track your CPD points in your dashboard in the "My Certificates" or "Educational Portfolio" section. It displays your complete learning history, including points earned for each completed course. You can also export a report of your CPD points for submission to the certification committee.

Go to the course page and click the "Start Test" button located below the video. You will be redirected to the personal data page. Check your data carefully, as this information will be used for your certificate.

You can try again. The number of attempts is unlimited. Note that events that took place in broadcast mode become "E-learning courses" the next day after completion. Unsuccessful test attempts will not reduce your accumulated points.

The time for testing depends on the complexity of the course but is usually 30-60 minutes. The exact time is indicated on the testing page before starting.

Knowledge assessment on Medunar platform is conducted according to a methodology that includes various forms of control: - test control (multiple choice questions); - solving situational tasks; - clinical analysis of thematic patients; - interactive dialogue between instructor and participant. The minimum passing score for the test is 70% correct answers. Assessment is based on the principles of evidence-based medicine and objectivity.

To successfully pass the test on Medunar platform, you need to score at least 70% correct answers out of the total number of questions. If you score less than 70%, you have the right to retake the assessment, provided that you scored at least 60% correct answers. If you do not score the required number of points during all attempts, you can appeal to the Organizing Committee of the CPD event with a reasoned statement.

To successfully complete the training, you need to pass the test by 11:59 PM on the last day of the event and score at least 70% correct answers. The test link will be added to the course page and sent to your email immediately after the event.

Problems may occur if you entered your data incorrectly before creating the certificate and taking the test. Please check your data carefully before taking the test. Make sure your specialty is registered with the Ministry of Health.

If you successfully pass the test, you can immediately download the certificate or view it in the "My Certificates" section in your dashboard.

Yes, Medunar certificates are recognized for CPD (Continuing Professional Development) confirmation for healthcare professionals. They contain a unique QR code for authenticity verification.

Yes, all certificates obtained on Medunar platform are automatically registered in the Competency Assessment Center. This ensures their legal validity and recognition during certification. Each certificate contains a unique QR code for authenticity verification at any time.

If you find that your certificate is not displayed in the Assessment Center, please contact our support team. This is most often due to: - incorrectly entered personal data (check your name, specialty, workplace in your profile); - technical synchronization delays (registration usually takes 1-3 business days); - your specialty not being registered with the Ministry of Health (ensure your specialty is registered).

Academic integrity is a set of ethical principles followed by all participants in the educational process on Medunar platform. We implement: - plagiarism checking system for all educational materials; - clear rules for citing sources; - objective assessment of learning outcomes; - mechanisms for detecting and resolving conflicts of interest. For more details, please refer to the "Provider Documents" section.

Conflict of interest is a situation where a person's private interest (financial, professional, family) may affect the objectivity of decision-making during CPD events. Medunar platform implements: - mandatory declaration of absence of conflict of interest for all organizers and lecturers; - prohibition of using funds for advertising medicines; - procedure for resolving conflicts of interest if they arise. For more details, please refer to the "Provider Documents" section.

The Continuing Professional Development provider on Medunar platform is the Limited Liability Company «MEDUNAR» (EDRPOU: 46184332). The company operates in accordance with the requirements of the Resolution of the Cabinet of Ministers of Ukraine No. 725 dated 14.07.2021 and provides accredited CPD events for healthcare professionals of Ukraine.

All regulatory documents of the Medunar provider are available in the "Provider Documents" section on our website. There you will find: - Academic Integrity Policy; - Assessment Methodology; - Conflict of Interest Declaration; - Conflict of Interest Prevention Policy; - No-Relations Declaration with pharmaceutical market entities. All documents are developed in accordance with the current legislation of Ukraine.

If you experience technical issues with access to learning, video playback, test taking, or certificates, please contact our support team. 📧 Email: medunar.alp@gmail.com 📱 Telegram: @medunar_bot

Medunar supports all modern browsers: Chrome, Firefox, Safari, Edge and their mobile versions. We recommend using the latest browser versions for the best experience.

Yes, the platform is fully adapted for all devices: smartphones, tablets, and computers. You can continue learning anywhere, anytime.

Yes, Medunar platform is fully adapted for people with visual impairments. We support: - screen readers (VoiceOver for iOS, TalkBack for Android); - high-contrast modes for better visibility; - interface scaling without loss of functionality; - voiceover for all interface elements; - keyboard navigation for users who do not use a mouse. All courses and educational materials are also adapted for comfortable use by people with visual impairments.

Medunar platform supports the following accessibility features: - screen readers (VoiceOver, TalkBack); - high-contrast mode for people with low vision; - text and interface scaling; - keyboard navigation (Tab, Enter, Escape); - captions for all images and icons; - responsive layout for different screen sizes. This makes learning on the platform comfortable for all categories of users, including people with disabilities.

Go to the "Profile" section and select "Subscriptions and Payments". There you can see the purchase date and the validity period of your plan.

You can use Visa, Mastercard, Apple Pay or Google Pay. You can also contact our support team — our manager will send you a payment link.

Funds will be charged automatically depending on the selected plan – monthly or annually. You can cancel your subscription at any time in the "Subscriptions and Payments" section.

Go to "My Profile" and select the "Subscriptions and Payments" tab. Click "Cancel Subscription" and confirm the action.

Access to all courses on Medunar platform is free for Ukrainian healthcare professionals. We believe quality education should be accessible to everyone.